EmailToSM service

The EmailToSM service converts direct messages from social media platforms into structured, actionable emails, so your team can respond quickly and professionally, without ever logging into the original accounts.

Whether you're a solo operator or part of a support team, the EmailToSM service lets you route each DM to a single inbox or distribute it to multiple recipients for faster, collaborative response. Easily manage who has access to incoming messages without sharing login credentials or configuring desktop apps and phones.

Designed for businesses, creators, and customer support teams, the EmailToSM service integrates with platforms like Telegram, WhatsApp, and Instagram, forwarding every DM to your inbox with full context and reply capability. Communicate via regular email, no need for yet another cloud-based messaging dashboard you don’t control.

• Multiple team members can respond to incoming messages without the need to have direct access to your social accounts.
• Easier to manage multiple social media accounts simultaneously.
• Search, archive, and manage conversations directly from your email client.
• Avoid losing critical chats. Telegram messages can be deleted by either party, but what is in your email application they can not delete.
• Maintain ownership and control over your communication history.

Important Notes:

• When you initiate the order via our admin portal we will try and set serviceid automatically for you. Otherwise enter here the name of the service you created in the admin panel.
• The included Whatsapp service is still in development
• The included Instagram service is still in development
• This service is available as a subscription, details you will find on the other tab.